Return policy
Framing
This return policy has been drawn up based on current legislation and may be updated without prior notice.
Free Resolution and Return Period
The customer has the right to terminate the contract without incurring any costs (other than the cost of returning the product(s)) and without needing to state a reason, within 14 (fourteen) days, counting from the day on which the customer or a third party indicated by the customer (with the exception of the carrier) acquires physical possession of the product(s).
Therefore, in the event of exercising the right of free withdrawal, any purchase made in the store may be returned up to a maximum period of 14 days after receipt. After this period, it will not be possible to offer a refund or exchange of the item(s).
If the customer wishes to exercise the right to Free Termination of the contract, he/she must complete and submit an unequivocal declaration of termination of the contract. He/she may, by contacting the store, within the aforementioned period, request the Free Termination form or explicitly indicate via email geral@mariamiguelstore.com that he/she wishes to terminate the contract.
Contact made by email must refer to the following data:
Name of the recipient;
Telephone/mobile contact;
Order number;
Order date;
Date of receipt of order;
Number of products and/or services purchased.
After receiving the request for free termination of the contract, a response will be given as quickly as possible, in order to expedite and schedule the collection of the product(s) purchased.
Return conditions
In order for a purchase to be eligible for return, the items purchased must be in the same condition as when they were delivered. They must also be returned in their original packaging and without signs of misuse or mishandling.
Products considered perishable cannot be returned. Examples include: food, flowers, newspapers and magazines.
Products related to personal hygiene or privacy, as well as {other examples of product types}, will also not be accepted for return.
The return must always be made to the merchant and never to the supplier of the products and/or services.
Documentation
In order for the return process to be completed, it will be necessary to include the purchase invoice, proof of payment and the return form.
Reimbursement
The refund of the value of the product(s), as well as the delivery costs, will be made in full within 14 days from the date on which we are informed of the decision to withdraw.
MariaMiguel is not obliged to reimburse additional return costs such as a different and more expensive method of collecting the product(s) than the one presented by us. In the event that MariaMiguel requests the collection of the product(s) from the customer, the refund process will be initiated after due receipt of the product(s). The customer will be notified by geral@mariamiguelstore.com regarding this process.
The refund will be made using the same payment method used by the customer for the initial payment, except in situations of express agreement and in which the customer does not incur any costs as a result of the refund.
If you do not receive your refund within the specified period, please check your bank account again. If you still do not receive confirmation of the deposit, please contact your bank manager. If you still do not receive any feedback, please contact your bank. After these steps, you can contact us at:
Exchanges
An exchange of items will only be accepted when the order is defective, incomplete, incorrect or damaged upon delivery. If you wish to exchange an item, you must contact us by email at the following address: geral@mariamiguelstore.com.
The article must be sent to the following address:
Offers
If the item was offered as a gift, it will only be accepted for exchange upon presentation of the respective gift receipt.
Shipping costs
The shipping costs paid initially will be included in the amount to be refunded, as provided for in the legislation in force in Decree Law No. 24/2014.
If the customer wishes to use a collection method other than that defined by MariaMiguel, the customer will be responsible for paying the additional shipping costs for returning the product to the store, whether for return or exchange purposes.
We cannot guarantee that items are returned or that they arrive in the same condition as when they were sent.
International returns
In the case of an order delivered abroad, the return process is carried out based on the conditions mentioned above.
This return policy has been drawn up based on current legislation and may be updated without prior notice.
Free Resolution and Return Period
The customer has the right to terminate the contract without incurring any costs (other than the cost of returning the product(s)) and without needing to state a reason, within 14 (fourteen) days, counting from the day on which the customer or a third party indicated by the customer (with the exception of the carrier) acquires physical possession of the product(s).
Therefore, in the event of exercising the right of free withdrawal, any purchase made in the store may be returned up to a maximum period of 14 days after receipt. After this period, it will not be possible to offer a refund or exchange of the item(s).
If the customer wishes to exercise the right to Free Termination of the contract, he/she must complete and submit an unequivocal declaration of termination of the contract. He/she may, by contacting the store, within the aforementioned period, request the Free Termination form or explicitly indicate via email geral@mariamiguelstore.com that he/she wishes to terminate the contract.
Contact made by email must refer to the following data:
Name of the recipient;
Telephone/mobile contact;
Order number;
Order date;
Date of receipt of order;
Number of products and/or services purchased.
After receiving the request for free termination of the contract, a response will be given as quickly as possible, in order to expedite and schedule the collection of the product(s) purchased.
Return conditions
In order for a purchase to be eligible for return, the items purchased must be in the same condition as when they were delivered. They must also be returned in their original packaging and without signs of misuse or mishandling.
Products considered perishable cannot be returned. Examples include: food, flowers, newspapers and magazines.
Products related to personal hygiene or privacy, as well as {other examples of product types}, will also not be accepted for return.
The return must always be made to the merchant and never to the supplier of the products and/or services.
Documentation
In order for the return process to be completed, it will be necessary to include the purchase invoice, proof of payment and the return form.
Reimbursement
The refund of the value of the product(s), as well as the delivery costs, will be made in full within 14 days from the date on which we are informed of the decision to withdraw.
MariaMiguel is not obliged to reimburse additional return costs such as a different and more expensive method of collecting the product(s) than the one presented by us. In the event that MariaMiguel requests the collection of the product(s) from the customer, the refund process will be initiated after due receipt of the product(s). The customer will be notified by geral@mariamiguelstore.com regarding this process.
The refund will be made using the same payment method used by the customer for the initial payment, except in situations of express agreement and in which the customer does not incur any costs as a result of the refund.
If you do not receive your refund within the specified period, please check your bank account again. If you still do not receive confirmation of the deposit, please contact your bank manager. If you still do not receive any feedback, please contact your bank. After these steps, you can contact us at:
Exchanges
An exchange of items will only be accepted when the order is defective, incomplete, incorrect or damaged upon delivery. If you wish to exchange an item, you must contact us by email at the following address: geral@mariamiguelstore.com.
The article must be sent to the following address:
Offers
If the item was offered as a gift, it will only be accepted for exchange upon presentation of the respective gift receipt.
Shipping costs
The shipping costs paid initially will be included in the amount to be refunded, as provided for in the legislation in force in Decree Law No. 24/2014.
If the customer wishes to use a collection method other than that defined by MariaMiguel, the customer will be responsible for paying the additional shipping costs for returning the product to the store, whether for return or exchange purposes.
We cannot guarantee that items are returned or that they arrive in the same condition as when they were sent.
International returns
In the case of an order delivered abroad, the return process is carried out based on the conditions mentioned above.